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The ACE of Soft Skills: Attitude, Communication and Etiquette for Success, 1/e

by

Our world is witnessing a major change in communication patterns, with expanding social spheres, openness in communication and professionals working in multicultural environments. It is crucial, therefore, that India's workforce remains world-class, through re-training and continuous improvement, to remain competent, competitive and successful. To create and nurture successful professionals, the acquisition, cultivation and fine-tuning of soft skills are highly essential in the given business paradigm.

The ACE of Soft Skills is a part of this educational process that produces top-notch professionals. Divided into three parts—Attitude, Communication and Etiquette—this unique book provides a broad-based coverage of what constitute soft skills. The foundations of soft skills lie in a strong attitude; this attitude gets manifested as communication, which gets further refined as etiquette.

This book covers a wide range of topics—a gamut of nearly 40 essential soft skills—including personal accountability, listening skills, business proposals, and the role of small talk and humour at work. The numerous case studies, cartoons, figures, tables and quotations not only offer an insightful, practical and well-rounded perspective into soft skills, but also make reading a joyful experience.


Contents

Let Us Get Started! Part I: Attitude Big Picture, Pride, Passion and Process Vision Personal Accountability Teamwork and You Diversity Awareness Lifelong Learning Performance Expectations Management The Art of Time Management Stepping Up to the Plate When Things Go Way Wrong at the Workplace Tying It All Together: Work Your Way to Success Part II: Communication Understanding the Communication Cycle Distortion in Communication The ‘Why’ and ‘To Whom’ Parts of Communication: Knowing the Objective of Communication and Audience Analysis Preparing for the Communication Listening Skills Body Language Vocal Variety: Using the Voice Channel Visual Aids Putting It All Together Resume Writing Interviews Meetings Proposals Status Reports Giving and Receiving Feedback Performance Appraisals How to Present Bad News Presenting to the Senior Management Part III: Etiquette Phone Etiquette E-mail Etiquette Foreign Business Trips Visits of Foreign Counterparts The Big Deal About Small Talk Respecting Privacy Learning to Say ‘No’ The Role of Humour in the Workplace English-language Skills Reach for the Moon

Book Details

Author(s): Gopalaswamy Ramesh Mahadevan Ramesh
ISBN	:	9788131732854
Pages	:	472
Imprint	:	Pearson Education
Binding	:	Paperback
© Year	:	2010
Weight	:	0.678 Kg