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Professional & Reference Trade Business Management and Organizational Behaviour

Performance: The secrets of successful behaviour, 1/e

by Robin Stuart Kotze

Price	:	INR 325.00	25% Off
Offer Price	:	INR 244.00	25% Off
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How do you improve performance?

It’s all about behaviour. The behaviours that accelerate, sustain or block better performance. Performance expert Robin Stuart-Kotze reveals the secrets of behavioural change that have helped successful people, teams and managers around the world to get ahead, and stay ahead.

“Now and again, we find a book that is really important. Performance, by Robin Stuart-Kotze, is really, really important. In fact, I will go as far as to say that if you do not read this book, you are probably in dereliction of your duty as a manager.” - The Working Manager

“I have rarely read a book that had me nodding so enthusiastically on virtually every page... Read this remarkable book” - People Management, August 2006.


Features

Universal and resonant topic - performance management, and specifically performance improvement, is a key challenge for executives everywhere. A personal, practical programme - it will show executives how to make a difference A new science- Brings a hard, scientific approach to the soft and elusive challlenge of improving performance. Executives like managing what they can measure. The ideas have proven track record with top international companies, including - General Motors, the US Air Force, The Canadian Government, Xerox, Granada, Northern Telecom, Price Waterhouse, Barclays Bank, the BBC, Likely endorsers include, the Chairman of the CBI, the CEO of Oracle Europe, the CEO of Britax, and the Group Managing Director of Alfred McAlpine, among others.

Contents

Part One: The science of successful behaviour Chapter 1. Performance: It’s about behaviour Chapter 2. Changing behaviour Chapter 3. Be a leader, not a celebrity Chapter 4. What is performance-driven leadership? Chapter 5. What is performance-blocking behaviour? Chapter 6. What does performance-blocking behaviour look like? Chapter 7. What makes people whistle on the way to work? Chapter 8. How do you create winning teams? Chapter 9. How does structure affect performance improvement? Reloading the matrix Chapter 10. Making values come alive Chapter 11. The process of continuous performance improvement for an individual Chapter 12. Continuous performance improvement on a wider scale Part Two: Behaviour Kinetics approaches to performance improvement Chapter 13. It ain’t what you do, it’s the way that you do it Chapter 14. Sales behaviour and customer expectation Chapter 15. From recruitment profiling to talent management Chapter 16. The relationship between behaviour and managerial achievement References Index