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Managing the Lodging Operation, 1/e    

Managing the Lodging Operation, 1/e


 by

 Robert Christie Mill

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INR 425.00
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INR 379.00
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Using an understandable, student-friendly writing style to provide comprehensive coverage, this text focuses on an industry-oriented description of the skills and knowledge necessary to successfully run a hotel. The various elements of the book are applicable to all operating departments in a lodging operation, though viewed from the perspective of a General Manager. Emphasis on financial responsibility is evident throughout the book's theoretical model of how to manage a hotel, research-based presentation of what General Managers actually do, and explanation of how to become profitable through the delivery of service and quality.
 
Features

  • Logical chapter organization-Each concentrates on the functions of the department personnel rather than simply a description of the departments.
  • Focus on the role of the General Manager-Detailing seven major responsibilities: asset protection; managing supply and demand; increasing income; improving employee performance; improving productivity; managing customer service; and managing quality.
  • Shows students the difference between running a hotel like a business and running a business like a hotel — emphasizes the need to operate as a business that makes money through giving value.

 
Contents

  1. Introduction—How to Manage a Hotel.
  2. Protecting the Assets: Guests, Employees, Structure and Contents.
  3. Protecting the Assets: Financial Controls.
  4. Managing Supply and Demand.
  5. Improving Employee Performance.
  6. Increasing Income: Revenue Management.
  7. Increasing Income: Cost Management.
  8. Improving Productivity.
  9. Managing Customer Service.
  10. Managing Quality.

Book Details

Author

:

Robert Christie Mill

ISBN

:

9788131714836

Pages

:

336

Imprint

:

Pearson Education

Binding

:

Paperback

© Year

:

2007

Weight

:

0.455 Kg

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