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Managing the Lodging Operation, 1/e
by Robert Christie Mill
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Using an understandable, student-friendly writing style to provide comprehensive coverage, this text focuses on an industry-oriented description of the skills and knowledge necessary to successfully run a hotel. The various elements of the book are applicable to all operating departments in a lodging operation, though viewed from the perspective of a General Manager. Emphasis on financial responsibility is evident throughout the book’s theoretical model of how to manage a hotel, research-based presentation of what General Managers actually do, and explanation of how to become profitable through the delivery of service and quality.
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Features
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- Logical chapter organization-
Each concentrates on the functions of the department personnel rather than simply a description of the departments.
- Focus on the role of the General Manager-
Detailing seven major responsibilities: asset protection; managing supply and demand; increasing income; improving employee performance; improving productivity; managing customer service; and managing quality.
- Shows students the difference between running a hotel like a business and running a business like a hotel — emphasizes the need to operate as a business that makes money through giving value.
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Contents
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- Introduction—How to Manage a Hotel.
- Protecting the Assets: Guests, Employees, Structure and Contents.
- Protecting the Assets: Financial Controls.
- Managing Supply and Demand.
- Improving Employee Performance.
- Increasing Income: Revenue Management.
- Increasing Income: Cost Management.
- Improving Productivity.
- Managing Customer Service.
- Managing Quality.
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Book Details
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Author
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Robert Christie Mill
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ISBN
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9788131714836
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Pages
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336
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Imprint
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Pearson Education
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Binding
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Paperback
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© Year
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2007
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Weight
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0.455 Kg
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