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ITIL (Information Technology Infrastructure Library) promises to help IT organizations streamline and integrate their operations, dramatically improving efficiency and delivering greater business value. Interest in ITIL is taking off: all over the world, enterprises are spending heavily on consultants to get new ITIL projects off the ground. Even so, many ITIL initiatives fail. Now, for the first time, there's a comprehensive best practice guide to succeeding with two of the most crucial and challenging parts of ITIL: change and release management. This business-focused book brings together solid expertise gained from real implementations across multiple industries. Readers will discover where to invest, which traps to avoid, and how to build successful, long-term change and release management practices that deliver real return on investment. They will find detailed guidance on each process, integrated into a comprehensive roadmap for planning, implementation, and operation - a roadmap they won't find anywhere else.
Using practical examples, Larry Klosterboer offers in-depth coverage of the crucial issues every implementer will face: issues that are often neglected in conventional discussions of ITIL. For example, readers will learn how to set a reasonable project scope, migrate data from old systems, execute a successful pilot program, and continually improve quality once ITIL practices are in place.
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Features
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- Brings together the make-or-break lessons many consultants don't know or won't tell
- Offers a comprehensive roadmap for planning, implementation, and operation
- Addresses crucial ground-level issues ranging from data migration to successful piloting
- By the author of IBM Press's highly successful Implementing ITIL Configuration Management
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Contents
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- Change and Release Management - Better Together
Part I: Planning
- Discovering and Managing Requirements
- Defining Change and Release Management Processes
- Building Logical Work Flows
- Completing the Implementation Plan
Part II: Implementing
- Choosing the Tools
- Migrating or Consolidating Data
- Bringing the Process to Life
- Choosing and Executing a Pilot
- Moving from Pilot to Production
Part III: Operational Issues
- The Forward Schedule of Change
- Building the Definitive Media Library
- Designing Release Packages
- Auditing and Compliance Management
- Business Impact Analysis
- Reports and Service Levels
- Linkages into Other Processes
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Book Details
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Author
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ISBN
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9788131729823
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Pages
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240
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Imprint
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Pearson Education
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Binding
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Paperback
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© Year
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2009
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Weight
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0.443 Kg
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