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Higher Education Vocational Hospitality, Travel and Tourism Management

Front Office Operations, 4/e

by Colin Dix

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INR 325.00

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INR 290.00

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INR 35.00

For Sale in India & SAARC countries
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The fourth edition of this best-selling text has been completely revised and updated throughout and has been brought in line with recent developments in information technology. It has a lively new design with many more illustrations, new case studies and examples incorporated throughout. All of which provide students with accessible clear coverage of the subject area.


Features

Case studies and examples throughout. Combines theory with practice. Provides a step-by-step approach to the subject. New section on the use of the internet. Glossary of key terms. Examples of forms and documentation used. Ideal text for degree and HND/C courses in hospitality management

Contents

The Hotel Reception Care of the Customer The Reception Office Advance Reservations Check In, Residence and Departure Guest Accounting Methods of Payment Sales and the Front Office Advance Sales and Techniques International Chains and Business