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Competitive Examination Civil Services Preliminary Examinations

CSAT Paper 2: Interpersonal, Communication, Problem Solving and Decision Making Skills, 1/e

by Shalini Verma

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UPSC has designed the CSAT paper II to assess the prospective administrator’s logical and rational ability and take decisions as warranted by the situation. Keeping this in mind, Interpersonal, Communication, Problem Solving and Decision Making Skills for CSAT Paper II, deals with this subject area with great depth and makes the aspirant hone his or her skills. This book has been intelligibly divided into three parts. The first one gives an overview to the student of this particular domain and also discusses the questions asked related to it in CSAT 2011. The second part covers interpersonal, decision making and problem solving skills. The third part provides coverage of communication skills. And there are chapter-end questions that’ll help the students prepare better and crack this prestigious examination.


Features

Offers deep insight into this subject area Discusses the questions related to this domain that appeared in CSAT 2011 Chapter-end questions provided

Contents

Preface Interpersonal, Decision Making, Problem Solving and Communication Skills in the Light of CSAT-2011 Part One: Interpersonal, Decision Making and Problem Solving Skills What are Interpersonal Skills? Factors Influencing Interpersonal Skills Problem Solving and Decision Makin Part Two: Communication Skills Concept, Scope and Principles of Communication Barriers of Communication Organizational Communication Non-Verbal Communication Corporate Communication and Evolution of Mass Media in India