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PRAKASH KUMAR SINGH, KORBA

Higher Education Business and Economics Management and Organizational Behaviour

Communication Skills: For Anna University, 1/e

by

P. D. Chaturvedi

and Mukesh Chaturvedi

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This book captures the dynamics of communication skills in a unique way, stimulating and motivating readers to achieve excellence in this field. It lays down the foundation for excellent, effective, and practical communication skills.


Features

Each chapter starts with a vignette called Communication at Work, which provides a snapshot of some of the key issues addressed in the chapter. Communication Snapshots and Exhibits illustrate samples of written business communication and explain them in detail. Margin notes highlight important definitions and facts, and draw attention to the learning objectives covered in a particular section. Review Your Learning questions, Reflect on Your Learning questions, and Self-check Your Learning questions provide a host of practice questions for students to improve their chapter concepts and analytical skills. Includes four university model question papers, and solutions for two of them.

Contents

Preface About the Authors PART I: THEORY OF BUSINESS COMMUNICATION Case Study: The Profile of an Effective Communicator The Nature and Process of Communication Organizational Communication Intercultural Communication Skills PART II: FORMS OF BUSINESS COMMUNICATION Oral Communication Conversation Skills Listening Non-verbal Communication Written Business Communication PART III: TYPES OF WRITTEN BUSINESS COMMUNICATION Business Letters, Memos, and E-mails Report Writing PART IV: APPLICATIONS OF BUSINESS COMMUNICATION Presentation Skills CVs, Personal Interviews, and Group Discussions Writing a Summer Project Report Miscellaneous Topics Solved Model Question Papers

Book Details

Author(s): P. D. Chaturvedi Mukesh Chaturvedi
ISBN	:	9788131764985
Pages	:	264
Imprint	:	Pearson Education
Binding	:	Paperback
Weight	:	0.491 Kg