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Higher Education Public Administration Public Systems

Citizen-centric Public Systems, 1/e

by

Sweta Mishra

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Citizen-centric Public Systems, a textbook for undergraduate students of Public Administration, provides a clear understanding of all the basic concepts, theories and approaches to the subject - including good governance, public-private partnership and health care system- in a comprehensive and lucid manner. This student-friendly book includes helpful features like a glossary, reading list and review questions.


Features

• Chapter objectives and an introduction at the beginning of all chapters allow students to clearly understand their learning goals. • Summary, review questions and critical appraisal at the end of every chapter, for the purpose of reinforcing what is learnt in the chapter. • An extensive list of recommended readings given at the end of the book. • A glossary of difficult words to aid students’ understanding.

Contents

Chapter I : Introduction to Citizen centric Public Systems Chapter II : Good Governance Chapter III : New Public Management Chapter IV : Public-Private Partnership Chapter V : People-Centered Governance in the Age of Globalization Chapter VI : Citizen’s Charters Chapter VII : Governance Reform in Andhra Pradesh: Strategy and Initiative Chapter VIII : Health Care System Chapter IX : Civic Amenities in Urban and Rural Areas Chapter X : Public Distribution System Chapter XI : Disaster Management Chapter XII : The Police Department Chapter XIII : Transport System Chapter XIV : Right to Information Bibliography Glossary