Chapter I : Introduction to Citizen centric Public Systems
Chapter II : Good Governance
Chapter III : New Public Management
Chapter IV : Public-Private Partnership
Chapter V : People-Centered Governance in the Age of Globalization
Chapter VI : Citizen’s Charters
Chapter VII : Governance Reform in Andhra Pradesh: Strategy and Initiative
Chapter VIII : Health Care System
Chapter IX : Civic Amenities in Urban and Rural Areas
Chapter X : Public Distribution System
Chapter XI : Disaster Management
Chapter XII : The Police Department
Chapter XIII : Transport System
Chapter XIV : Right to Information
Bibliography
Glossary