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Higher Education Vocational Hospitality, Travel and Tourism Management

Check-In Check-Out: Managing Hotel Operations, 8/e

by Gary K. Vallen

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Check-In Check-Out provides complete coverageof the hotel's front office and all of the support positions that make it work. Organized to reflect how a guest moves through the hotel (reservations, arrival, billing, departure, etc.) this edition provides a broad view of lodging management and covers unique topics such as corporate housing, destination elevators, and trade advertising contracts. Key industry changes are addressed throughout such as hotel technology, the greening of the industry, security issues and automation. Over 200 exhibits illustrate chapter content and help to create a work that both students and professional hoteliers seek out.


Features

Enhanced discussion on the “perfect fill” Five hundred plus glossary entries Importance of brands and branding Incidents (small case studies) at chapter ends Entirely new technology chapter with updates in telephones, safes, biometrics, and HTNG (Hotel Technology Next Generation) and its role in hotel automation Carefully outlined chapters to speed reading and locate references Greening of the Industry: LEED (Leadership in Energy and Environmental Design) Rates (elastic, fenced, hurdle, premium, run-of-the-house, spread) Real estate role in the lodging industry Renewed look at the bedroom: cleanliness, electronics, furnishing, linens, and more Reservation forecasting and its role in yield management Revised chapter sequence to recognize the natural flow of guests and records Self-service through kiosks and hand-held devices Topics not found in other texts: corporate housing, destination elevators, trade advertising contracts, and much more Use of professional vocabulary Varied charts, illustrations, and photos to aide comprehension Web Access to guests’ folios

Contents

PART I: THE HOTEL INDUSTRY The Traditional Hotel Industry The Modern Hotel Industry The Structure of the Hotel Industry PART II: THE RESERVATIONS PROCESS Forecasting Availability and Overbooking Global Reservations Technologies Individual Reservations and Group Reservations PART III: GUEST SERVICE AND RATE STRUCTURES Managing Guest Service Arrival, Registration, Assignments and Rooming Role of the Room Rate PART IV: THE HOTEL REVENUE CYCLE Billing and the Guest Folio Credit and the City Ledger Cash Transactions PART V: TECHNOLOGY The Night Audit Hotel Technology

Book Details

Author(s): Gary K. Vallen Jerome J. Vallen
ISBN	:	9788131727164
Pages	:	624
Imprint	:	Pearson Education
Binding	:	Paperback
© Year	:	2009
Weight	:	0.975 Kg